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Revista médica de Chile

versión impresa ISSN 0034-9887

Resumen

HASBUN ZEGPI, Catalina et al. Assessment of an asyncronic tele dermatology system for primary care physicians via social networking app WhatsApp. Rev. méd. Chile [online]. 2020, vol.148, n.9, pp.1289-1294. ISSN 0034-9887.  http://dx.doi.org/10.4067/S0034-98872020000901289.

Background:

In Chile, there is little access to Dermatology outpatient consultations in the public health care system, which has favored the development of tele dermatology (TD).

Aim:

To assess satisfaction levels of primary care providers with a TD channel via the social networking app WhatsApp® and the concordance between the diagnosis of general practitioners and dermatologists at Pontificia Universidad Católica de Chile.

Material and Methods:

An electronic survey was answered by the general practitioners who participate in the TD channel. In 417 cases, the diagnostic concordance between general practitioners and specialists was assessed.

Results:

The survey was answered by 84 practitioners. General satisfaction levels with the platform were over 95%. Satisfaction levels with the response speed and the management suggested by the specialist were over 90%. Over 80% of the practitioners read the consultation sent by dermatologists and considered that their dermatological knowledge improved. Diagnostic concordance between practitioners and specialists was 41%.

Conclusions:

TD via a WhatsApp® group linked to a university is a low cost and easy to implement intervention, generating high levels of satisfaction among general practitioners.

Palabras clave : Dermatology; Primary Health Care; Telemedicine.

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