Resumen

ZAPATA M, Víctor et al. INDICADORES DE CALIDAD EN LA GESTION DEL PERSONAL. Rev. chil. radiol. [online]. 2006, vol.12, n.4, pp.157-160. ISSN 0717-9308.  http://dx.doi.org/10.4067/S0717-93082006000400004.

The development of evaluation systems that measure the performance and motivate to the fulfillment of the institutional goals is fundamental in the management of the personnel. Our center has developed indicators of quality and productivity which can be used for this aim. The reduction of the installed capacity (2 to 1 CT scanner and 5 to 4 conventional X Ray rooms) and different processes changes, required an increase in the personnel competitions of the involved units essential

Palabras clave : Balanced Score Card; Quality's indicators; Worker of the Knowledge.