Abstract

LOPEZ, Diego; MARULANDA, Carlos E  and  LOPEZ, Marcelo. Metrics for Assessing Knowledge Management for Small and Medium Size Companies of the Information and Technology Sector in the Colombian Coffee Triangle. Inf. tecnol. [online]. 2015, vol.26, n.3, pp.173-183. ISSN 0718-0764.  http://dx.doi.org/10.4067/S0718-07642015000300020.

The objective of this work is the presentation of metrics for the evaluation of knowledge management for companies in the software development of the information technology sector in the Colombian coffee triangle. The procedure started from a theoretical construct, advanced with the statistical validation applying analysis of reliability. After that, correlation analysis and confirmatory factor analysis was performed using data from 110 companies and was complemented with a scale of assessment that allows each company identifying its status in the development of knowledge management. It is concluded that the knowledge management must be valued considering the following categories: life cycle, digital technologies, organizational culture, strategic processes, mission processes, support processes, personal competencies and social relations.

Keywords : knowledge management; knowledge management; knowledge evaluation; information technologies.

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