Abstract

MARTELO, Raúl J; BLANQUICET, Isamar  and  RODRIGUEZ, Lilibeth. Methodology for Selecting Applications of the Communication Technology Voice over IP (VoIP) for Small and Medium Enterprises (SMEs): The Case of a Travel Agency. Inf. tecnol. [online]. 2015, vol.26, n.6, pp.121-128. ISSN 0718-0764.  http://dx.doi.org/10.4067/S0718-07642015000600014.

The aim of this paper is to propose a methodology for selecting VoIP applications to be implemented in small and medium size enterprises. The methodology was applied to a representative SME such as a travel agency. To achieve this the following phases were developed: Identification of offered services, identification of providers in the geographic area, study VoIP application, study communication processes of SMEs and development of the matrix for the selection of applications and providers. The results of each phase provide data necessary for the implementation of the following step. To validate the usefulness and applicability of the proposed methodology, tests were conducted to analyze the quality of VoIP applications. Finally on the basis of the results obtained, it was found that the proposed methodology is useful to facilitate the selection of VoIP applications, according to the convenience of each SME and of their communication processes and economic conditions.

Keywords : VoIP technologies; communication processes; SMEs; quality of service.

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