SciELO - Scientific Electronic Library Online

 
vol.26 issue6Analysis of Spectrum Mobility in Cognitive Radio NetworksMeasuring of the Performance of the Overhead Cable Transport System of the City of Manizales in Colombia, using Three Approaches: Analytical, Simulated and Urban Accessibility author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Journal

Article

Indicators

Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google

Share


Información tecnológica

On-line version ISSN 0718-0764

Abstract

MARTINEZ, Paloma; MARTINEZ, José; NUNO, Pablo  and  CAVAZOS, Judith. Improvement of Patient Care Time in an Emergency Department through the Application of Lean Manufacturing. Inf. tecnol. [online]. 2015, vol.26, n.6, pp.187-198. ISSN 0718-0764.  http://dx.doi.org/10.4067/S0718-07642015000600019.

This article shows a proposal to improve patient's care time through the application of Lean Manufacturing methodology in an Adult Emergency Department of a Hospital in La Sabana de Bogotá, Colombia. The main problems observed are related to the excessive time that patients must wait for treatment compared to the standards established by the District Health Department. Firstly, the current state of the processes is registered and analyzed. After that the main factors that cause delays are identified and finally a methodology is proposed to improve the present situation. The results shown that the processes to improve are: inclusion in Triage (urgency classification system) and consultation, the process according to consultation and the patient exit order. The applicability of the proposal was evaluated through simulations using the Software Arena. The simulations show important improvements in patient's waiting time and in consultation time.

Keywords : lean manufacturing; emergency department; service time; software Arena.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )

 

Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License