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Información tecnológica

versión On-line ISSN 0718-0764

Resumen

GASTELUM-ACOSTA, Carlos; LIMON-ROMERO, Jorge; MACIEL-MONTEON, Marco  y  BAEZ-LOPEZ, Yolanda. Six Sigma in Higher Education Institutions in Mexico. Inf. tecnol. [online]. 2018, vol.29, n.5, pp.91-100. ISSN 0718-0764.  http://dx.doi.org/10.4067/S0718-07642018000500091.

The present work shows an analysis of the way in which improvement projects are carried out in Higher Education Institutions in Mexico, to evaluate the possibility of incorporating the Six Sigma methodology as a structure for the development of such projects. For this, a survey was applied in the northwest region of Mexico and the information obtained suggests that the vast majority of universities base their strategies in the ISO 9001 standard, in external accreditation systems and to a lesser extent the use other strategies. However, in the development of these projects some tools that form a fundamental part of the SS methodology are used. It was also observed the presence of some basic factors that facilitate the implementation of the strategy. This suggests that the integration of the structure of DMAIC methodology (Define, Measure, Analyze, Improve and Control) to the strategies of improvement that are already used is feasible. This could positively impact the Higher Education Institutions processes.

Palabras clave : higher education; improvement projects; six sigmas; benefits; survey.

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