SciELO - Scientific Electronic Library Online

 
vol.31 número1Asociación entre posturas administrativas de directivos y su disposición hacia la adopción del teletrabajoCapital social y disponibilidad de mano de obra calificada como impulsores de la competitividad de las empresas que forman parte de clústeres aeroespaciales. El caso de México índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Journal

Artigo

Indicadores

Links relacionados

  • Em processo de indexaçãoCitado por Google
  • Não possue artigos similaresSimilares em SciELO
  • Em processo de indexaçãoSimilares em Google

Compartilhar


Información tecnológica

versão On-line ISSN 0718-0764

Resumo

BUSTAMANTE, Miguel A.; ZERDA, Elsie; OBANDO, Francisco  e  TELLO, Michelle. From the expectations to the perception of quality of health services in Guayas, Ecuador. Inf. tecnol. [online]. 2020, vol.31, n.1, pp.161-170. ISSN 0718-0764.  http://dx.doi.org/10.4067/S0718-07642020000100161.

Expectations are compared with perceptions of the quality of health service to determine what are the dimensions that define the quality of service of public services of primary health in Guayas, Ecuador. A quantitative, non-experimental and transactional study was carried out with a descriptive scope of a sample of users attending the primary health care services. The sampling was probabilistic, and a questionnaire was applied to collect data from a sample of 533 people. Descriptive statistics were applied, and content validity, convergent validity and reliability were verified through Cronbach's Alpha, and an exploratory factor analysis of expectations and perceptions was performed. It is concluded that the general services provided by health services are positively valued, most often in favor of women. It is also concluded that the items that define the expectations factors in general, are similar to those reagents that define the perception factors.

Palavras-chave : quality of service; user satisfaction; expectations and quality perceptions; health service.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )