Abstract

CABANA, Segundo R.; CORTES, Felicindo H.; CONTRERAS, Franco A.  and  VARGAS, Valentina F.. Influencia del control de gestión al valor público generado en servicios dependientes del ministerio de economía, fomento y turismo, Chile. Inf. tecnol. [online]. 2020, vol.31, n.2, pp.103-116. ISSN 0718-0764.  http://dx.doi.org/10.4067/S0718-07642020000200103.

This research analyzes the influence of management control on the public value that is generated in the services dependent on the Ministry of Economy, Development and Tourism of Chile. Surveys with a sample size of 375 officials were applied, using a Likert-type polytomous scale. The results are analyzed by the structural equations method based on partial least squares. The creation of public value is explained in 32.5% by the direct relationship with the achievement of challenging results, which, at the same time, depends significantly on the development of competencies, management focused on the management control, allocation of rewards and a culture of continuous improvement. Thus, the systemic management of these variables will promote the creation of public value, where management control will allow public decision makers to know and proactively learn, according to what is happening at all times, in the processes considered critical for the organization.

Keywords : management control; structural equations; public value; partial least squares; continuous improvement.

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