Abstract

PACHECO-RUIZ, Carlos; ROJAS-MARTINEZ, Claudia; NIEBLES-NUNEZ, William  and  HERNANDEZ-PALMA, Hugo G.. Integral development of adjustment processes towards change in small and medium size enterprises. Inf. tecnol. [online]. 2020, vol.31, n.5, pp.89-100. ISSN 0718-0764.  http://dx.doi.org/10.4067/S0718-07642020000500089.

The present study aimed to analyze the integral development of processes adapting to change in small and medium size enterprises (SMEs) of technological services. This study is a descriptive non-experimental field investigation. The population (44 managers) was surveyed with a Likert scale questionaire, consisting of 19 statements relating to culture and organizational change. This instrument was subjected to the validity of contention. The coefficient of trust of Alfa Cronbach was applied yielding a coefficient of 0.85. The analysis of the results was presented through frequency tables. It is concluded that the processes executed for adaptation to change are based on a strong organizational culture, which induces resistance. This generates the need to promote organizational development programs, which diminish resistance to change and breaks with old customs, giving way to new technologies.

Keywords : organizational change; culture; resistance to change; processes; adaptation.

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