Resumen

OYANEDEL, Juan Carlos et al. Public knowledge and evaluation of occupational safety and health insurance institutions in Chile. Cienc Trab. [online]. 2014, vol.16, n.51, pp.146-151. ISSN 0718-2449.  http://dx.doi.org/10.4067/S0718-24492014000300004.

This article presents the level of public knowledge and evaluation towards Mutuales de seguridad -private occupational safety and health insurance institutions- in Chile. The sample is composed by phone interviews to 300 adult dependent workers living in households located in urban areas of Santiago de Chile. Households were selected through random dialling. The results show a high proportion of workers declaring to know what these institutions are, while about a third declares not to have information about them. Regarding information provided by mutuales, they report higher satisfaction-with information associated to benefits non-related to health and safety (for instance, discounts) and with those associated with the coverage in case of accident. For those who have suffered an occupational accident, the most valued areas of the service are the medical attention and the rehabilitation process, while the least valued areas are the process of transportation from the site of accident to the medical centre and the administrative process associated to the accident's treatment. These results highlight the need for better strategies to promote activities aiming to prevent occupational accidents. They also make clear that there is space for improvement in the area of support activities related to accidents treatment.

Palabras clave : OCCUPATIONAL HEALTH; OCCUPATIONAL ACCIDENTS; OCCUPATIONAL SAFETY AND HEALTH INSURANCE; PUBLIC OPINION; CROSS-SECTIONAL STUDY.

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