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Journal of technology management & innovation

versión On-line ISSN 0718-2724


MOHD BUKHARI, Azmil Munif  y  FAIZ HILMI, Mohd. Challenges and Outcome of Innovative Behavior: A Qualitative Study of Tourism Related Entrepreneurs. Journal of Technology Management & Innovation [online]. 2012, vol.7, n.2, pp.131-143. ISSN 0718-2724.

The tourism industry is currently Malaysia’s third most important industry in terms of foreign exchange earnings after the manufacturing and palm oil sectors. Its contribution to GDP growth is about 7.2%, suggesting that the industry is still in its infancy and therefore offers much scope for future growth. Furthermore tourism industry has been recognized as important economic activities especially during the current economic crisis. Malaysian government announced as part of the Mini Budget tabled in parliament on 10th March 2009 that RM200 million will be allocated to various tourism related programs. However, tourism industry is in a downward spiral due to various reasons such as global economic crisis and strong competition from other countries. Innovative efforts are necessary to further promote this industry so as to reap the full benefits and potential of this sector, besides giving it a competitive edge against its competitors like Thailand, Hong Kong and Singapore. Emphasis should be given to the development of competitive tourism products or services to enhance foreign exchange earnings and savings. Innovative approach such as creativity is the key element for success. This paper attempts to synthesize the scope and role of innovation in the determination of effectiveness of tourism related entrepreneurs. Furthermore, this paper proposed that strategic innovativeness and behavioral innovativeness enhance performance of entrepreneurs. This paper presents the findings of the first phase of a larger research project on innovativeness of tourism related entrepreneurs. This initial phase involves an exploratory study into the innovative behavior of 23 tourism related entrepreneurs based in the island of Langkawi. Based on in depth semi-structured interview, the participant discussed their business challenges and innovative behavior that they adopted in responding to those challenges. This research contributes to the understanding of innovative behavior of tourism entrepreneurs. Participants in this research have provided some practical benefits by exploring their innovative behaviors as responses to their business challenges. However, given that the sample for this study is small, further research into this area is highly recommended.

Palabras clave : innovative behavior; innovativeness; langkawi; tourism.

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