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Formación universitaria

On-line version ISSN 0718-5006

Abstract

GIRALDO, Jaime A  and  PINILLA, Juanita. Business Process Simulation (BPSIM) as a Didactic Support in Learning Management of Service Processes. Form. Univ. [online]. 2016, vol.9, n.1, pp.99-108. ISSN 0718-5006.  http://dx.doi.org/10.4067/S0718-50062016000100011.

This study addresses the issue of how to improve learning of service processes in industrial engineering programs through the technology known as Business Process Simulation (BPSIM). It is proposed to support such learning, based on the problem solving methodology employing a software tool that considers the cycle process modeling approach: selection, layout, validation, time analysis, resource analysis and analysis schedules. The tool developed is based on BPMN 2.0 (Business Process Modeling Notation) and in the use of an open-access software which includes a process simulator. The process implemented is the well-known service recruitment and integration of staff in a company. A pilot test done with a group of industrial engineering students allows concluding that the tool can be useful in the learning of process management service.

Keywords : service processes; process simulation; process modeling; BPSIM.

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