Resumen

VALDEBENITO LARENAS, Caterine. Quality requirements in the exercise of family mediation tendered in Chile. Reflections for its conceptualization. Polis [online]. 2017, vol.16, n.48, pp.271-289. ISSN 0718-6568.  http://dx.doi.org/10.4067/S0718-65682017000300271.

Quality has been set up since 2006 in the exercise of family mediation manage by the State of Chile, being the object of a set of regulations aimed at monitoring and control processes and the assessment of the professional performance of the mediators in the courtroom according to certain known criteria. This article reviews the current theories and their application in the Chilean family mediation system tending towards the construction of its own guidelines that address the quality of the services offered. From a qualitative / descriptive approach and based on the review of authors and recent research, which allow the construction and analysis of variables that account for the complexity of the evaluation process. Among the results, a conceptual model of the quality of family mediation is proposed, where a third mediating observer problematizes the attention given and also contributes to the reflexive complexity.

Palabras clave : Familiar mediation; quality of service; supervision; evaluation..

        · resumen en Español | Portugués     · texto en Español     · Español ( pdf )